Order Processing

• Processing Time: Orders are processed within 1-2 business days. Please note that we do not process or ship orders on weekends or public holidays.

Shipping Rates & Delivery Estimates

• Standard Shipping:
  • Delivery Time: 3-5 business days
  • Shipping Cost: Free on orders above ₹1000

Shipment Confirmation & Tracking

• Order Confirmation: Once your order is processed and shipped, you will receive an email confirming the details of your order.
• Tracking Information: A tracking number will be provided within 24 hours of shipment, enabling you to monitor your order’s progress.

Shipping Restrictions

• We currently ship exclusively within India.
• Please note that we do not ship to P.O. boxes or APO/FPO addresses.

Delivery Delays

• Unforeseen Circumstances: Although we make every effort to deliver within the specified time frame, there may be delays due to unforeseen events such as adverse weather, courier service disruptions, or other external factors.
• Communication: In case of significant delays, we will notify you promptly and keep you updated on the status of your order.

Customs, Duties, and Taxes

Narayana Electronics is not liable for any customs duties, taxes, or fees that may be applied during or after shipment. These charges are the responsibility of the customer.

Damaged, Lost, or Stolen Packages

• Damaged Goods: If you receive a damaged item, please contact us immediately with photographs of the damage. We will arrange for a replacement or refund as per your preference.
• Lost or Stolen Packages: We are not responsible for packages confirmed as delivered to the address provided. If a package is lost or stolen, we will verify the delivery details, including tracking information, and assist you with the investigation.