Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept returns only if the product is defective or damaged at the time of delivery. The item must be unused, unopened, with tags intact, and in its original packaging to be eligible for a return.

You can get in touch with us at narayanaecomm@gmail.com to start a return. In the case that your return is accepted, we’ll give you a return shipping label and shipping information. We didn’t take items that were shipped returned to us without previously requesting a return. Narayana Electronics does not encourage careless purchasing and returning.

We do, however, provide 5-day returns, but only if they adhere to the following three criteria in order to ensure that the customer’s interests are also safeguarded:

1. Physical damage to the products is present
2. The product is not in Running or Working
3. You received a delivery that was not what you bought since the product is not working
4. Customer must record a proper video while opening the parcel
5. Once your return request is submitted, we will arrange a pick-up within 2-3 business days. A refund will be processed within 3-5 business days following the return.
6. In certain regions, pick-up services may not be available. In such cases, you may choose to return the product via any courier service, with Speed Post being a preferred option.
7. Once the refund is finalized, the delivery charge will be deducted and the refund will be given.

Policy on General Returns

• If you received a product that is physically damaged, is missing components or accessories, is defective, or otherwise differs from what is described on the product detail page, you may return it within the appropriate return window.
• the goods are returned in original condition (with the brand/box, manufacturer’s MRP tag intact, user manual, warranty card, and all the accessories therein); the product is identical to what was supplied to you.

• If you want to return an electronic item that contains any personal information, please be sure to remove all of that information first. SLT Retailers disclaims all responsibility for any improper use or misuse of this information. • Products designated as “non-returnable” on the product detail page cannot be returned, including cases of buyer’s remorse such as erroneous model or colour of the product ordered or incorrect product ordered.
• Unless specifically stated in the category-specific policy, no additional information is needed in order to return an eligible order.
• We will issue a refund if the buyer requests a replacement but the seller does not have the exact item in stock.

Note: You have seven days from the time the goods were delivered to notify us if you received a non-returnable item in a damaged or faulty condition.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed,

• Refunds for Cash on Delivery Orders will be transferred to your bank account (through NEFT, or National Electronic Funds Transfer). activity
• You can transmit the information for your bank account from your registered email address if you want to get the reimbursement for your Cash on Delivery order in that manner.

Cheque

All cheque reimbursements will be made in the form of AXIS Bank checks that are “at par.” Make sure your beneficiary bank sends the check for outstation clearance if you intend to present the cheque in person in any other city.

Please take note of the following if you intend to deposit your check in a clearing box:

– Use the Local Cheques box if you are depositing the check in a clearance box in one of the aforementioned cities.

– Use the box labelled “Outstation Cheques” if you are depositing the check in a clearance box in any other city.

If the aforementioned procedures are not followed, the check may not be processed and the bank may impose penalties.

Note: Within 4 business days of the date of the refund, we will send you an email with the tracking information for the refund cheque.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {narayanaecomm@gmail.com}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {narayanaecomm@gmail.com}

Policy on Cancellations

Send us a request by email at narayanaecomm@gmail.com to cancel your orders. Please include your order number and the reason for the cancellation (optional). The following are the cancellation fees:

A) If a cancellation request is made with a COD payment method and is approved within two hours of placing the order, there won’t be any cancellation fees assessed.

B) If the payment method is COD and the order is cancelled after two hours have passed since it was placed, the cancellation request will be accepted, but the booking cost will not be returned.

C) Cancellation requests will be considered if the payment method is pre-paid and the item has not yet been sent. 

D) Cancellation requests will be allowed if the payment method is prepay and the item has already been sent.

Need help?

Contact us for questions related to refunds and returns.